This page contains important information about ordering.
We ship top quality, true to name, bare root peonies and guarantee our quality. Herbaceous and Intersectional peonies are sold as root divisions. Our divisions generally have 3-5 eyes each which is considered a top size division. Many, but not all will produce a flower or two the spring following planting.
We will not ship you anything that we ourselves would not be happy to receive.
The peonies are dug to order beginning in late August through September to ensure fresh, ready to plant divisions. We do not store peonies for spring sales. Shipping normally begins the 1st week of September with orders being filled in the same sequence they were received i.e. the first orders we receive are the first orders we ship.
Every attempt is made to estimate a realistic inventory but surprises happen. I know exactly how many plants are in the field at any one time but it is very difficult to determine exactly how many root divisions each plant will yield in the fall when I dig them up. Availability is not guaranteed. In the unlikely event that yields are lower than expected, I will contact you. You have the choice of accepting a substitute or receiving a full refund. Entirely your choice.
I work hard to provide accurate and complete descriptions. Remember however that these are living plants and as such are very much affected by growing conditions. Judgements as to fragrance and colour nuances are subjective. Computer monitors are notoriously bad at rendering colours consistently. Please read carefully the page about the descriptions I use.
Your Satisfaction Guaranteed
If for any reason the plants you receive from La Pivoinerie are not satisfactory upon arrival please return them within 7 days. We will gladly provide a full refund (plants and shipping costs), or give you a credit toward your next purchase, your choice.
However once the plants have reached your garden in good condition we can take no responsibility for how they will grow. Planting and growing conditions are completely out of our control.
In the unlikely event that a peony does not grow well for you, please contact us and we will do our very best to determine why.
Mistakes happen and if you find that the peony is not true to name we will gladly send you a replacement or a full refund.
Prices shown are in Canadian dollars and all customers will be billed in Canadian dollars. If your credit card is issued by other than a Canadian card company, your card company will automatically convert the Canadian dollar charge into your local currency.
European customers will be billed in Canadian dollars.
How to Order
As our quantities are quite limited and we fill orders on a first come first served basis, we recommend you order early. We begin shipping our bare root peonies in early September. The simplest way to order is to use the secure online order facility and pay via PayPal (accepts Visa, MasterCard and American Express if you don’t have a PayPal account).
Other options available:
- Call us at 450 458 2759 to place your order and pay by invoice (PayPal invoice or by mailing a cheque)
- Print an order form using the Print Page command under the File menu of your browser. Fill it in and mail it with your payment by cheque. The mailing address appears on the order form.
We will confirm the availability of all orders by e-mail so please don’t forget to give us your e-mail address. We will not use your e-mail address for other than order processing. (See our Privacy Statement)
If you do not have an email address we will confirm your order by either phone or regular mail.
If you would like more information about our peonies or ourselves before ordering, please don’t hesitate to give us a call at 450 458 2759.
Orders placed on line are charged when placed.
If you are sending your order by mail, please include full payment with your order. Cheques and money orders should be made payable to: La Pivoinerie D’Aoust. Upon receipt of your order we will issue a confirmation and a receipt for your payment will be sent with the peonies in the fall.
Post-dated cheques can no longer be accepted. These changes have become necessary because of an increasing number of payments being refused in the fall and are in line with the practices of other nurseries.
Non Canadian Orders
We have many non Canadian customers and we welcome orders from other countries!
Peonies shipped outside of Canada must have a phytosanitary certificate. This certificate is issued by the Canadian Food Inspection Agency and it states that the plants have been inspected for pests and diseases.
We provide phytosanitary documentation for an additional charge of $35 CAD per order.
The original certificate is affixed to the outside of the box and is usually removed by customs as the peonies enter your country.
Shipping costs to the US are indicated below.
Shipping costs to countries other than Canada and the US are charged at cost. We can provide an estimate of these charges. Only orders shipped to Canada and US will be processed through this website. Please contact me to obtain a shipping quote and place your order by filling out our offline order form.
Unfortunately we no longer ship our peonies to France due to changes in the French importation procedures that make the process just too complicated and costly.
Shipping and Boxing
Canadian orders are charged on the following scale:
- a single peony – $10
- 2 to 6 peonies – $17
- 7 to 10 peonies – $22
- 11 plus peonies – $27
US orders are charged in Canadian dollars on the following scale:
- 1 to 4 peonies – $22
- 5 to 10 peonies – $28
- 11 plus peonies – $35
Please note that a $35 CAD shipping charge will be added for phytosanitary documentation on all US orders.
We ship freshly dug, bare root peonies starting in September by Canada Post using the service most appropriate for the distance (usually XpressPost or Expedited Parcel.)
A supplement may be charged for orders that exceed the shippers maximum weight for one box (usually over 30 plants). You will be notified if a supplement is indeed required.
Our peonies are carefully packed in peat moss and will withstand many days in transit. Our objective however is to get them to you as quickly and economically as possible.
If the order is shipped to PEI, NL, NB, ON or NS we are required to collect HST. For all orders shipped elsewhere in Canada we are required to collect 5% GST. The GST and HST are calculated on the total of the order value plus shipping and boxing. If the order is shipped to QC we are required to collect 9.975% PST and 5% GST which is charged on the order value, boxing and shipping.
No Canadian taxes are charged on orders shipped outside of Canada but they may be subject to taxes and duties imposed by your local government. Le Pivoinerie D’Aoust is not responsible for any additional charges.
Many of our varieties are available in small quantities. We will not make any substitutions without your permission. You can use the Order Notes box to tell us about any substitutes that would be acceptable. If nothing is indicated, we will not make any substitutions.
Peonies as a Gift
Peonies make wonderful gifts! They are plants well suited to both the novice and expert gardener alike.
All peonies sent as gifts are shipped with a colour picture and description of the plant so that the recipient knows what to expect the root to become. We can send this picture along with the plant or directly to yourself or the recipient when the order is placed. This is sometimes useful when giving a peony as a gift outside of the regular shipping season. (I’ve seen peonies given as Christmas gifts, wedding presents, Father’s and Mother’s day gifts etc…) This way the recipient receives something on the occasion and knows to expect the peony in the fall.
Use the Order Notes box to let us know if you want the picture sent immediately or with the peony in the fall.
We will send you a confirmation when your gift has been shipped.
If you would prefer to let the recipient choose his or her own peonies, we can provide a gift certificate in the amount of your choice. Send us an e-mail or give us a call to discuss the possibilities.